I appreciate you cannot offer advice, and i have done my research. I am aware that they cannot do anything, and its unlawful. As im sure you know, we all have to begin somewhere, and i thought this site would be a good start to ask for help? With good intentions, i sent off a letter knowing i dont have to pay this, but due to what looks like a generic reply asking me to appeal to the independent adjuicator I am unsure of what my next move should be. Should i ignore or send the original letter to them?